At Eliots Walk, we want you to be satisfied with every purchase. If you receive a product that is damaged, defective, or incorrect, we’re here to help.
1. Eligibility for Return
You may request a return if the item you received is damaged, defective, or not as described. To qualify for a return, the product must be unused, in its original condition, and in its original packaging.
2. Return Request Timeline
All return requests must be submitted within 1–3 days of receiving your order. Requests made after this period may not be accepted.
3. How to Request a Return
To request a return, please contact us at [email protected] with your order details and clear photos showing the issue. Our team will review your request and provide further instructions.
4. Return Approval and Pickup
Once your return is approved, we will arrange for the item to be picked up from your provided address. Please ensure the item is securely packaged for return.
5. Refund Process
For approved returns, refunds will be processed via the original payment method. Since we offer cash on delivery only, refunds will be issued in cash at the time of pickup or through another suitable method arranged with you directly.
6. Non-Returnable Items
Items that show signs of use, are not in their original condition, or are returned after the 1–3 day window will not be eligible for a refund.
7. Contact Us
For any questions regarding returns or refunds, please reach out to us at [email protected]. We’re here to assist you promptly.